Please note: Delivery availability and estimates depend on the destination, product availability and courier serviceability. The latest available information will be shown during checkout or shared in order updates.
1. Order Processing
- Orders are processed after successful payment and order confirmation.
- Products from different sellers or fulfilment locations may arrive in separate shipments.
- Dispatch may take longer during product launches, promotions, public holidays or high-volume periods.
2. Delivery Serviceability
We deliver to locations supported by our logistics partners. Serviceability is determined using the delivery pincode and may change because of carrier restrictions or operational conditions.
3. Estimated Delivery
Any delivery date displayed at checkout or communicated after purchase is an estimate, not a guarantee. Timelines may vary by location and can be affected by weather, public holidays, transport disruption, security restrictions, courier delays or other events beyond our reasonable control.
4. Shipping Charges
Applicable shipping, handling or other delivery charges will be displayed before the order is placed. Charges may vary based on the destination, order value, product or promotion.
5. Shipment Tracking
Where tracking is available, shipment details will be shared through the contact information provided with the order or will be accessible from your account. Tracking may take some time to activate after dispatch.
6. Delivery Address
- Enter a complete address, correct pincode and reachable phone number.
- Address changes may not be possible after an order is processed or dispatched.
- SUVI is not responsible for delay or non-delivery caused by incorrect or incomplete customer information.
7. Failed Delivery & Return to Origin
If delivery is unsuccessful because the recipient is unavailable, refuses the shipment, or the address is incorrect, the courier may attempt redelivery or return the shipment to origin. Any refund or reshipment will be assessed after the parcel is received back and verified.
8. Damaged, Missing or Incorrect Delivery
If a parcel arrives damaged, incomplete or incorrect, contact us within 48 hours of delivery. Share the order ID, clear images or video of the parcel, shipping label and product so we can investigate with the delivery partner.
9. Returns
Return eligibility, return shipping charges and refund processing are governed by the Return Policy.