At SUVI Sports, we are committed to protecting your privacy and providing a safe online experience. This policy explains how we collect, use and safeguard information when you use our website.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Personal information: name, email address, phone number and shipping or billing address.
- Order information: products purchased, order value, delivery status, returns and support history.
- Payment information: securely processed by third-party payment gateways. SUVI Sports does not store complete card details.
- Technical data: IP address, browser, device information, pages viewed, referring URLs and cookie identifiers.
2. How We Use Your Information
- Process, fulfil and deliver orders.
- Send order, payment, shipping and service updates.
- Provide customer support and manage returns or refunds.
- Prevent fraud, protect our systems and comply with legal requirements.
- Improve website performance, products and customer experience.
- Send promotional communications only where consent or another lawful basis applies.
4. Third-Party Services
We may share necessary information with trusted service providers such as payment gateways, technology providers, logistics partners, analytics tools and customer communication platforms. They may use the information only to provide their contracted services or meet legal obligations.
5. Data Protection & Retention
We use reasonable administrative, technical and organisational safeguards to protect personal information. However, no internet transmission or storage system is completely secure. We retain data only for as long as needed for the purposes described, dispute resolution, fraud prevention and legal or accounting requirements.
6. Licensed Merchandise
SUVI Sports offers officially affiliated Punjab Kings merchandise. Brand and product associations are used under applicable permissions. Order information may be processed as required to fulfil purchases and meet partnership obligations.
7. Your Rights & Choices
Subject to applicable law, you may request access to, correction of or deletion of your personal information, withdraw marketing consent, or object to certain processing. We may need to verify your identity before completing a request.
8. Children's Privacy
Our website is not intended for independent use by children. Purchases by minors should be made with the involvement and supervision of a parent or legal guardian.
9. Changes to This Policy
We may update this policy to reflect changes to our services, technology or legal requirements. Updates will be published on this page with the applicable effective date.